Using an audit of your purchase flow, mystery shopping calls and a review of transactional data, we’ll present our recommendations on how you can improve your sales channels to achieve your sales / fundraising targets and improve customer service.
We’ll then train your team on how to deliver to the recommendations we’ve agreed and follow up with a supportive programme of mentoring meetings and further mystery shopping calls.
Our sales review helps you improve sales performance, enhance customer satisfaction, and achieve greater business success.
The standard three-month programme is just £2,995 plus VAT and we are always happy to adapt our approach to deliver your specific goals.
The role of the box office has changed enormously in the last few years and the online purchase flow is now of primary importance to the sustainability of Nottingham Playhouse as a business and charity. Data Culture Change’s strategic review of our sales channels – both human and digital - highlighted areas of good practice and priorities for improvement. Our box office team members enjoyed their practical and collaborative approach to training and target setting across ticket sales, memberships and donations.
Joanna Sigsworth, Director of Marketing and Communications, Nottingham Playhouse